Refund policy

Our policy lasts for 30 days. If 30 days have passed since your purchase, unfortunately we cannot offer a refund or exchange.

To be eligible for a return, the item must be unused and in the same condition that you received it. It must also be in its original packaging.

To complete your return, we need a receipt, proof of purchase or the data you used to make the purchase.

Refunds

Once your return is received and inspected, we will send an email to notify you that we have received your return. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed and a credit will be automatically applied to your credit card or original method of payment, in the shortest possible time.

Late or lost refunds

If you have not received your refund yet, please check your bank account again.

Then contact your credit card company, it may take some time before your refund officially materializes.

Next step, contact your bank. It often takes some time before your refund goes through.

If you have followed all these steps and have not yet received your refund, please contact us at info@planthia.com. 

Sale Items

Only regular priced items will be refunded, unfortunately sale items cannot be refunded.

Exchanges 

We only replace items that are defective or damaged. If you need to change it for the same item, send us an email to info@planthia.com and send the item to: Carrer Escudellers, 18, bajo, 08002, Barcelona.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of the return. Once we receive the item, a gift certificate will be mailed to you.

If the item was not marked as a gift when it was purchased, or the gift was sent to the buyer for later delivery, we will issue a refund to the buyer and they will know of your return.

Shipment

To return your product, you must send them to Carrer Escudellers, 18, bajo, 08002, Barcelona ,.

You will be responsible for paying the shipping costs for the return of the item. Shipping costs are not refundable. If you receive a refund, the cost of the return shipping will be deducted from your refund.

Depending on where you live, the time it takes to receive the exchanged product may vary.