Privacy Policy

1 - WHAT DO WE DO WITH YOUR INFORMATION?

When you buy something from our store, as part of the buying and selling process, we collect the personal information you give us such as name, address and email.

When you browse our store, we also automatically receive your computer's internet protocol (IP) address in order to be proided with information that helps us learn about your browser and operating system.

Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates.

2 - CONSENT

How do we get your consent?

When you provide us with your personal information to complete a transaction, verify your credit card, create an order, arrange a shipment or make a return, we imply that you agree to its collection and use it for that specific reason only.

If we ask for your personal information for a secondary reason, such as marketing, we will ask you directly for your express consent, or we will give you the opportunity to reject it.

How can I withdraw my consent?

If after accepting you change your mind, you can withdraw your consent for us to contact you, for the collection, use or disclosure of your information, at any time, by contacting us at info@planthia.com

3 - RESPONSIBLE FOR THE TREATMENT

The company responsible for the processing of your data is Planthia Cosmetics SL, with Registered Office at Carrer Muntaner 179, 08036 Barcelona, Spain, Fiscal Identification Code ESB42833285, registered in the Mercantile Registry of Barcelona.

4 - RIGHTS

Users can exercise at any time the right to:

Have access to their forgivable data
Request the rectification of your data
Deletion of your data
Limit the processing of your data

Each user may request to exercise their rights by contacting Planthia Cosmetics SL by filling out the contact form on the website or by sending an email to info@planthia.com (In both cases, the text "Personal Data" must be specified in the subject of the message)

5 - DISCLOSURE

We may disclose your personal information if we are required to by law or if you violate our Terms of Service.

6 - SHOPIFY

Our store is hosted by Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

Your data is stored through Shopify's data storage, databases, and the general Shopify application. Your data is stored on a secure server behind a firewall.

Payments:

If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only to the extent necessary to complete the purchase transaction. After it is complete, your purchase transaction information is erased.

All direct payment gateways adhere to the standards set by PCI-DSS as outlined by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.

PCI-DSS requirements help ensure the secure handling of credit card information from stores and their service providers.

For a clearer overview, you may also want to read Shopify's Terms of Service here or Privacy Statement here: https://help.shopify.com/es/manual/your-account/privacy

You can have more information in the Safe Shopping section on our website.

7 - THIRD PARTY SERVICES

In general, the third-party providers we use will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.

However, some third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies regarding the information that we are required to provide them with for purchase-related transactions.

For these providers, we recommend that you read the privacy policies so that you can understand how your personal information will be handled.

In particular, remember that some providers may be located or have facilities that are in a different jurisdiction than you or us. So if you wish to proceed with a transaction that involves the services of a third party provider, your information may be subject to the laws of the jurisdiction (jurisdictions) in which the service provider or its facilities are located.

As an example, if you are in Spain and your transaction is processed by a payment gateway based in France, then your personal information used to complete the transaction may be subject to disclosure under French law.

Once you leave our store's website or redirect to a third-party site or application, you are no longer governed by this Privacy Policy or the Terms of Service of our website.

Planthia collects data about users and their sessions anonymously on the website www.planthia.com and are used statistically and to improve the user experience on the website. The software used for data analysis is Google Analytics. Its privacy policy can be consulted at the following link:

https://policies.google.com/privacy?hl=es

Links:

When you click on links in our store, you may be redirected off our site. We are not responsible for the privacy practices of other sites and we recommend that you read their privacy policies.

Klarna payments:

In order to offer Klarna's payment methods, at the moment of payment, we might transmit to Klarna during the purchase process your personal data included in the contact form and order details, so that Klarna can evaluate if you meet the requirements to access your payment methods and to adapt those payment methods to your profile. Your personal data is processed in accordance with the Klarna's privacy policy.

8 - SAFETY

To protect your personal information, we take reasonable precautions and follow industry best practices to ensure that it is not improperly lost, misused, accessed, disclosed, altered, or destroyed.

IF you provide us with your credit card information, this information is encrypted using Secure Socket Layer (SSL) technology and stored with AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional industry-accepted standards.

Here is a list of cookies we use. We list them so you can choose if you want to choose to remove them or not.

_session_id, unique token, sessional, allows Shopify to save information about your browsing session (referrer, landing page, etc).

_shopify_visit, no data held, Lasts 30 minutes from the last visit, used by our web service provider as an internal source of statistics to record the number of visits

_shopify_uniq, no data held, expires at midnight the next day. Counts the number of visits to a single client's website

cart, unique token, lasts 2 weeks. Save the information about the content of your cart

_secure_session_id, unique token, save the session

storefront_digest, unique token, indefinite if the store has a password, it is used to determine if the current visitor has access to it

Klarna Bank AB (publ) (“Klarna”) uses cookies to recognize the user’s device for the purpose of providing personalized advertising of Klarna products the next time the user will browse a merchant website offering Klarna products, and for analytics purposes.
Persistent marketing and analytics cookies
These cookies contain a unique user ID which will enable Klarna to recognize the user’s device the next time that user returns to a merchant using Klarna’s services. These are persistent cookies, stored on the device for a period of up to 540 days as of the last interaction with Klarna, or until they are deleted and allow Klarna (i) to show personalized marketing of Klarna products, including credit promotions to the user, and (ii) to perform analytics of the user behaviour.
By connecting the unique user ID stored in the cookie on the device to the information Klarna has about the user, Klarna will be able to recognize the user of that device. The information Klarna collects through the cookies is not shared with any third party.

9 - AGE OF CONSENT

By using this site, you state that you are at least of age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and that you have given us your consent to allow anyminor under your responsibility to use this site.

10 - CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately after they are posted on the website. If we make material changes to this policy, its update will be otified here, so that you are aware of what information we collect, how and under what circumstances, if any, we use and / or disclose it.

If our store is acquired or merged with another company, your information may be transferred to the new owners, so that we can continue to sell products to you.

11 - QUESTIONS AND CONTACT INFORMATION

If you want to: access, correct, amend or delete any personal information we have about you, file a complaint, or simply want more information, contact our Privacy Compliance Officer at info@planthia.com.